Contact Us
Have a question, issue, or feedback? We're here to help! Email: [email protected] We respond to all inquiries within 24-48 hours.
Frequently Asked Questions
Getting Started
How does StepTok work? StepTok tracks your daily steps using Apple Health and motivates you to stay active by temporarily blocking distracting apps until you reach your step goal. Once you hit your goal, all apps automatically unlock! How do I set up the app?
Allow HealthKit access when prompted
Set your daily step goal
Select which apps to block until your goal is reached
Start walking!
Why do I need to allow Screen Time access? Screen Time permissions let StepTok block selected apps until you reach your step goal. This is the core feature that helps motivate you to stay active.
Steps & Health Data
Why aren't my steps showing?
Make sure you've granted HealthKit permissions: Settings > Privacy & Security > Health > StepTok
Ensure your iPhone or Apple Watch is tracking steps
Try pulling down on the home screen to refresh
Where does StepTok get my step data? StepTok reads step data from Apple Health. Any steps recorded by your iPhone, Apple Watch, or other connected devices will count toward your goal. Is my health data private? Yes. Your step data stays on your device and is never uploaded to external servers. We take your privacy seriously.
App Blocking
How do I choose which apps to block? Go to Settings > Blocked Apps and select the apps you want to restrict until your step goal is reached. My apps aren't unblocking after I hit my goal. What do I do?
Pull down to refresh your step count
Make sure HealthKit permissions are enabled
Try closing and reopening StepTok
If the issue persists, email us at [email protected]
Can I unblock apps manually? The app is designed to keep you accountable by only unblocking apps when you reach your goal. This helps build healthy habits!
Notifications
How do I turn off notifications? Go to Settings within the app and toggle off the notification time slots you don't want. Why am I not receiving notifications?
Check that notifications are enabled: Settings > Notifications > StepTok
Make sure notification time slots are toggled on in the app's Settings
Streaks & Progress
How do streaks work? You maintain your streak by hitting your step goal every day. Miss a day and your streak resets to zero. What is XP and how do I level up? You earn XP by completing your daily step goal. As you accumulate XP, you level up and unlock new achievements.
Challenges
How do I challenge a friend?
Go to the Challenges tab
Tap "Create Challenge"
Set the duration and step goal
Share the invite code with your friend
How do I join a challenge?
Go to the Challenges tab
Tap "Join Challenge"
Enter the 6-character invite code from your friend
Troubleshooting
The app is crashing. What should I do?
Make sure you're running the latest version of StepTok
Try restarting your iPhone
Delete and reinstall the app (your Health data will be preserved)
Something else isn't working? Email us at [email protected] with a description of the issue and we'll help you out!
Privacy
StepTok respects your privacy. We only access the data necessary to provide our core functionality:
Step count - to track your daily progress
Screen Time - to block/unblock apps based on your goal
Your data stays on your device. We do not collect, store, or share your personal health information.
Contact
For any questions, issues, or feedback: Email: [email protected] Thank you for using StepTok!